LunaJets Reviews from Private Jet Charter Customers
At LunaJets we value our clients’ feedback on the quality of our service and booking experience. Customer reviews are the most motivating reward for us to continue learning how to meet and exceed expectations. In 2023, LunaJets chartered over 14,000 private jets worldwide. To accomplish this, we used many different types of aircraft including Bombardier, Falcon, Gulfstream, Cessna, Pilatus and Embraer.
LunaJets certifies that all testimonials below are totally accurate and we are very grateful to all our private and corporate clients who take the time to send us their feedback on their private flight experience.
Service and crew were fantastic. We'll see you again.
15.03.2024
I've never flown with this operator before – happy to provide some feedback: -Very pleasant crew indeed and helpful. Met me at the security gate and we went straight to the aircraft due to weather and slots, as time was running out. Proactive 10/10. - The interior is tired, but all OK. Catering was fine. Cleanliness 9/10. - Crew: Perfect English, spot on and helpful. 10/10. The old Mitsubishi Diamond has become a good aircraft. Would I use them again? Yes. Would I recommend them? Yes. Many thanks again for sorting this out on short notice.
22.02.2024
Majd Alwaa was very prompt and thorough on the details. We had a small health emergency and he was able to expedite our trip and then followed up at each step. It was a pleasurable experience considering the circumstances.
20.02.2024
Everything was great, thanks a lot. I will definitely book again in the near future.
12.02.2024
Erwann and I make a great team because we leave no stone unturned. His assistance was invaluable, providing all the information I needed to ensure a successful flight. I cannot express my gratitude enough. LunaJets remains at the top of my list, even though other competitors have approached me with very tempting offers. I prioritise reliability and excellent service, both of which LunaJets offers. Why consider the others when I already have the best at hand?
02.02.2024
Excellent!
30.01.2024
Really amazing, very professional, very transparent, courteous to our requests and excellent overall communication and clarity. I have been now a client of LunaJets since 2020 and we are very pleased with the service and continue to choose it above other jet providers, because the level of customer relations is just higher.
25.01.2024
All went well.
18.01.2024
Mehdi was extraordinarily efficient, very sensitive to our urgency and super helpful. I feel lucky he was there to help us in time of need, since we had to fly back to Madrid urgently.
11.01.2024
Thanks for an excellent service.
04.01.2024
We are delighted and thankful to travel with LunaJets; another splendid arrival! Many thanks to all involved.
29.12.2023
Very helpful and efficient response to an immediate request.
26.12.2023
Dear Eriks, everything was ok. Many thanks to you and all the LunaJets team for your kind gift.
21.12.2023
The flight was brilliant.
16.12.2023
Just want to say Paul Lanxade is a credit to LunaJets. His customer service and care was second to none. He was always available when I needed to know something and very thorough in following up on things that mattered. The whole experience was excellent from start to finish and I would definitely use LunaJets again when needed in the future.
16.12.2023
Many thanks Erwann for your great help and support. Really appreciate it.
06.12.2023
All great! Super smooth from start to finish. After my initial enquiry, Sara reacted very quickly, she was very helpful and an agreement was reached. The payment instructions were clear. Biggin Hill was excellent, super easy, calm and helpful. My pilots were excellent, smooth flight, took off exactly on time and landed early. Bags offloaded, taxi ordered, and a stress-free journey home. Oh to be able to do this more often!!! Just excellent, many thanks!
30.11.2023
The trip could not have been smoother and I will definitely use your service again in the future. Thank you very much.
21.11.2023
Great service as always!
21.11.2023
That was a really comfortable plane. I hope i can fly in that one again! Thank you.
17.11.2023
All went smoothly and according to plan.
04.11.2023
Mr. Erwann Provost did an excellent service in both our flight bookings 25th October and 29th October. He assisted and provided me at the best he could. Hence, meeting our company owner's high expectations. We will definitely use LunaJets again in our future special flight requirements. Erwann is a feather on your back.
25.10.2023
Always efficient service and quality operators.
21.10.2023
Dear Mehdi, Thank you everything was perfect.
11.10.2023
Thank you Vladimir again for your excellent help, the flight was perfect, all went extremely well… puppies arrived safe and sound 😊 I will refer my friends/clients to you and use your services again if need be.
08.10.2023
Hi Vladimir, Thank you again for your excellent help, the flight was perfect, all went extremely well… puppies arrived safe and sound 😊 I will refer my friends/clients to you and use your services again if need be. Best regards
08.10.2023
The flight today was very good. Thank you
22.09.2023
It was the most amazing flight, Tamsin, with a wonderful captain & crew. Thank you all so much!
06.09.2023
Great team work Paul-Pascal-Thomas! Thank you.
21.08.2023
Excellent service - all staff very pleasant, good aircraft and food
18.08.2023
Wonderful flights, very very friendly crews, everything went perfect. Thank you so much!
13.08.2023
Food & beverage self-service
08.08.2023
Everything was professional, easy and good pricing. I would strongly recommend you to anyone.. And I will definitely use your services again.
05.08.2023
THE BST service by Thomas Hauser
31.07.2023
Paul Lanxade is a great professional and takes care of everything in an exceptional way - always available, providing regular feedback and taking care of all the requests.
31.07.2023
Luna Jets was impeccable! They were well organized and had a wonderful experience booking the flight and the crew!
26.07.2023
The flight was comfortable, the flight was not delayed, and the service was excellent. We thank you for your kind cooperation
26.07.2023
I know that you always depend on slots, but next time I would like to make sure we fly on the requested time, so we don't have to change all the plans.
25.07.2023
Everything, as usual, was excellent. Thank you!
24.07.2023
Everything was great, we are very happy with everything. Pilots were nice, the driver also.
23.07.2023
Tomas and Tamsin, I want to thank you for the fantastic flight. As always, very helpful and proactive. I hope to connect with you soon, and keep up the fantastic job.
23.07.2023
Was from booking til the landing a fantastic experience. One star less on flight experience is not because of your company but because the thunderstorm we were in while landing, pretty scarry, but wonderful and kind pilots. Look forward to fly with Lunajets soon . Special thanks to Mr. Vladimir and mr. Van Beveren (pilot) for their kindness. Worth every Euro.
21.07.2023
100 % perfect ! checkin, pilots, plane, flight, scedule, ground staff. perfect.
16.07.2023
Thanks a lot.
15.07.2023
It was a beautiful journey from the moment of booking to the arrival at the hotel, very recommended.
14.07.2023
Super well organized and super smooth. Super nice pilot too
13.07.2023
On time great crew. Plane a bit in need of updating interior.
08.07.2023
Over all, very good service from yourself, the crew , and also by staff at Gstaad and La Mole airports . The PC 12 is the ideal plane for this type of transfer . Not so good an experience in strong winds however, but that is the price to be paid with a lighter aircraft I guess ! Would certainly use LunaJets service again at a future date
08.07.2023
Thanks crew were great and accommodating and Thomas really helped as well. Great team
06.07.2023
All in all was good.
05.07.2023
Super helpful, Raphael was a great help and always available and responded to questions very quickly. Made the whole booking experience very easy. Thank you so much!
05.07.2023
All good and We’re satisfied with Vladimir’s service.
04.07.2023
Very pleased with Vladislav’s service.
01.07.2023
This was a perfect experience. Wonderful plane and great in flight service
01.07.2023
Thank you so much
29.06.2023
Everything was great. Thank you!
21.06.2023
Thank You very much for Your kindest support last night, definitely Your presence at a lounge made a difference.
13.06.2023
Excellent work done by Rajat, been superb to deal with so far. Look forward to working together Thanks
06.06.2023
Well served on very short notice Would definitely recommend.
03.06.2023
It was very, very good.
01.06.2023
Very good, quick and easy to book. Flight was excellent. Pilots informative and helpful
27.05.2023
Excellent all around Thanks
26.05.2023
We enjoyed the service and the flight, all very smooth
21.05.2023
Everything was smooth, i appreciate the effort of the captain also in getting us on time to our destination. I will book again later this summer! :)
21.05.2023
Window for flight time needs improvement. All other reputable charter companies offer a 2-4 hour slide especially on the departure.
17.05.2023
Everything was excellen, Thank you!!
15.05.2023
Christelle, as always, the best service!
13.05.2023
Excellent flight, successful day, many thanks for the great service as usual 🙏🏻🙏🏻🙏🏻
07.05.2023
It was amazing thank you very much
07.05.2023
All was great. Please pay closer attention to food selection in Egypt. It is quite scarce, so maybe better to fly off with some European products. The service onboard was superb.
06.05.2023
Thank you special thanks to DON who monitored the flights and was always in contact very professional!
28.04.2023
The aircraft, service and catering was perfect. Thank you very much for organizing and for your follow up 🙏🏻
27.04.2023
A massive thank you to Jules at Luna Jet, I would highly recommended them. The experience was amazing and the service was beyond first class from start to finish. I will be using Luna again in the near future.
26.04.2023
Seamless booking and good flight. Good service on aircraft as well.
21.04.2023
We enjoyed the crew and the plane very much. I appreciate all your help and will call you next time. Thank you very much and I hope to do business with you in future.
13.04.2023
Just wanted to say thank you. Everything went very well with our flight today and we are enjoying Florence. Thank you for your helpful service.
08.04.2023
Dear Mr. Boris Jandric, I wanted to take a moment to express my deepest gratitude for your incredible efforts in arranging a private jet for me within just two hours. Your speed, efficiency, and dedication to customer service are truly unparalleled, and I am so grateful for your help in making this trip possible. Once again, thank you so much for your exceptional service.
08.04.2023
All really fine and professional.
05.04.2023
It was very, very good.
01.04.2023
Gonzalo’s communication with me was professional & perfect. He has earned a new customer. thank you!
17.03.2023
You too Marta! I cannot thank you enough for all your help. It's been amazing service. We will definitely be working again together!
16.03.2023
Many thanks to Marta. It was very nice. Great service all around! 👍
16.03.2023
Excellent services. Thank you!
13.03.2023
Everything was lovely with pick up and we are on the plane now. I appreciate the gift as well. Many thank you have earned a customer.
11.03.2023
Mathew Healy fantastic service, merci!
09.03.2023
Thanks Marta! It was fun working with you. Uncomplicated and very professional!
09.03.2023
We are very happy with the service, especially the help of Christelle. Thank you
04.03.2023
Excellent service and options for planes. A very quick response to other flight requests. well done.
28.02.2023
Augustin is an excellent broker. Ready to help and provide the best experience !!!! Highly Recommend!!!
26.02.2023
Augustin is professional, efficient and caring.
25.02.2023
Fabulous - thank you
24.02.2023
Great experience, Pierre was very professional n helpful Will use you again Thx
19.02.2023
I am sincerely grateful to Vladimir Tsarkov for his excellent service - he has restored my faith in Luna Jet!
17.02.2023
Very nice and professional experience
16.02.2023
Perfect !
15.02.2023
The flight crew was excellent. Probably our favourite so far. Eriks is always so attentive. We missed two hanging bags in the driver’s car but we were very lucky that Eriks was able to get our bags on another flight to the UK.
06.02.2023
Thank you to Vladimir as usual was perfectly executed.
02.02.2023
Excellent vol
31.01.2023
Fantastic service from Augustin! Keep up the great work, Thanks a lot
29.01.2023
One of the most beautiful flights ever!
25.01.2023