Customer Service Specialist

Full time position

LunaJets is currently hiring


Created in 2007 by its current CEO, LunaJets has become the leading private jet charter broker in Europe. Growing from one to eight offices within the past two years, we are now present in Geneva, London, Paris, Zurich, Monaco, Riga, Madrid and Dubai. LunaJets has been rewarded as the Best Employer for SMEs by the prestigious Bilan Magazine Award for 4 years in a row. We seek to recruit, train, develop and promote talents for them to reach their best potential. Join our dynamic and multicultural team of more than 80 employees.


Your objective is to provide support to our Head Concierge and Sales Agents in all offices, before, during and after flights. You will be in charge of customer services to be provided to our clients in coordination with sales agents and providers, as well as of various projects such as catering requests, private chauffeurs, helicopter transfers, client support, etc…


You will provide the best choice of luxury services to our clientele, and your duties will include the following but are not limited to:

  • Assist the Head Concierge and the Sales Agents with reservations and information, attending to the wishes and requirements of our clients

  • Assist the Management with administrative tasks for the office smooth running

  • Acquire extensive knowledge of hotels, chauffeur services & catering providers in the world

  • Arrange transportation, catering, and other services upon request from Sales Agents

  • Maintain and update the company’s database with the most up to date information

  • Preserve positive ongoing relationships with our external partners and providers

  • Multitask and prioritize as necessary to meet customer needs

  • Represent the company with integrity and dedication

  • Location: LunaJets Latvia (office located in Riga, Alberta iela 12)

  • Starting date : TBC

  • 5-days working week with different shifts (off days and shifts will vary during the week)

  • Various company benefits

  • Application to be sent to:

  • Perfect mastery of English (other languages will be a great asset)

  • Flexible and willing to work under pressure

  • Strong organizational skills

  • Positive can-do attitude and strong team-player

  • Understanding of the needs of the luxury market