Customer Experience Assistant


LunaJets is the leading private jet broker, combining innovative technology and the highest personal service standards. We are a young, dynamic and multicultural team that is disrupting and innovating the current way of business in the private aviation industry. For the past 4 years, we have been the winners of the Bilan Award for the Best Employer in Suisse Romande in 2018, 2019, 2020 and 2021. Join us as we continue to grow over 35% each year and expand our value proposition into different market segments.


Your goal is to provide support to the Sales Agents through the Head Concierge before, during and after flights. You will be part of the concierge department ensuring luxury service, in charge of various

projects such as catering requests, private chauffeur service, helicopter transfers, client support, etc... Supervised by the Head Concierge, you will provide the best customer service to our clientele.

  • Location: LunaJets, Rue Lect 29, 1217 Meyrin, Switzerland

  • Status: Paid internship

  • Period: 6 or 12 months

  • Position: Customer Experience Assistant

  • 5-days working week with different shifts (Off days will vary during the week - Late shifts and weekend shifts will be required depending on seasonality)

  • Salary: 2’300 CHF gross per month

  • A rigorous training program that will enhance admin and problem solving

  • Use of LunaJets’ innovative sales tools (Mac, and IPhone will be provided)

  • Variety of company benefits massages, company car, hairdresser, gym room, ...

  • Assist and support in the daily tasks of the Concierge department

  • Provide customer support before, during and after the flight

  • Assist and guide clients to Private terminals if needed

  • Assist, offer, prepare and deliver catering menus and recommendations

  • Support the Sales Agent with their clients’ possible needs

  • An ongoing Bachelor’s degree in hospitality management required

  • Fluent in English, as well as a second fluent language, is mandatory (French, German, Italian or Russian is a plus)

  • Flexible and willing to work under pressure Strong organizational skills

  • Strong team-player

  • Positive and can-do attitude

  • Understands the needs of the luxury market

To apply click the button below and kindly attach your CV and cover letter.

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